10 Dec

Brett W. Green's On the Contrary

William Edwards Deming was sent to Japan in the early 1950’s and propagated his ideas about quality control and production process throughout Japanese industry.

There’s a wealth of wisdom in Deming’s work, albeit much of it industrially focused, but I’m particularly fond of his “Seven Deadly Diseases” of management (with my comments):

  1. Lack of constancy of purpose
    • It’s clear that having some core concepts about what you are trying to do is helpful… simple, effective statements about what’s important to your company, what your company does, and perhaps what your department’s role is in helping to fulfill the company’s purpose.
  2. Emphasis on short-term profits
    • Encourages what Bob Lutz describes as what-can-we-get-away-with thinking.
  3. Evaluation by performance, merit rating, or annual review of performance
    • These systems reward results rather than process-improvement, which can be counter-productive, and thereby encourage workers to maintain the status quo rather than innovate… their goal is to ‘get…

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